Interesting article for everyone annoyed by the ticket situation. http://www.westword.com/music/are-bots-really-to-blame-for-lack-of-red-rocks-tickets-9395728
It helps explain in detail how the whole system works, and why it's not perfect. Spoiler: they claim that they're not capable of fixing the problem entirely. I think they need to think outside the box and maybe rework the whole system.